Privacy Policy – Levant Bank

Levant Bank (hereinafter referred to as “the Bank”) is committed to protecting your privacy and personal data and to applying the highest security standards to safeguard such data, in accordance with the legal and regulatory requirements in the Syrian Arab Republic, including Law No. 12 of 2024 on the Protection of Electronic Personal Data. Where applicable, your consent will be obtained for the collection, use, storage, archiving, and sharing of your data in accordance with applicable laws and regulations.

1. Purpose of this Notice

This notice aims to inform you of the nature of the data we process, the purposes for which it is used, and the legal grounds we rely on.

2. Your Data

We collect your personal data only to the extent necessary to provide high-quality products and services and to comply with risk management requirements. Such data may include, for example:

- Identity information (name, ID or passport number, date of birth)

- Contact information (address, email, phone number)

- Other personal details (marital status, income, employment history, education level)

- Digital activity data (location, IP addresses, devices, conversations)

3. Legal Basis

We process your personal data based on one of the following legal grounds:

- Your explicit consent

- Necessity for the performance of a contract to which you are a party

- Necessity to pursue a legitimate interest of the Bank or a third party, while respecting your rights

4. Data Sharing and Transfers

We may share your data with internal or external parties (such as regulatory authorities, service providers, and banking partners). Data may be transferred outside the Syrian Arab Republic in accordance with the law, with appropriate safeguards to protect your privacy.

5. Data Security

We apply strong security measures to protect your data from loss, damage, or unauthorized access. In case of a data breach, you and the relevant authorities will be notified as required by law.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes mentioned or as required by law, after which it will be securely deleted.

7. Your Rights

You have the right, under the law, to:

- Access your data and understand the reason for its processing

- Obtain a copy of your data

- Request correction or update of your data

- Request deletion of data once its purpose has been fulfilled

- Withdraw your consent if processing is based on it

8. Purpose of Data Processing

We process your data for purposes such as:

- Account management and transaction execution

- Creditworthiness assessment

- Compliance with anti-money laundering requirements

- Customer service delivery

- Marketing and communication based on your consent

- Account security and fraud prevention

- Reporting and analytics

- Payment processing and electronic communication

9. Social Media

We use our social media accounts to interact with you and improve our services. Please avoid sharing sensitive information through these channels.

10. Cookies

We use cookies for performance and security purposes. Our applications may collect technical information such as device name, version, and location, subject to permission.

11. Marketing

With your consent, we use your data to inform you about new offers and services.

12. Quality Assurance

We use your data to monitor service quality and for internal training, while maintaining strict confidentiality.

13. Contact Us

For any inquiries or requests related to your personal data, you may contact us through the Bank’s official communication channels.

Last update to the Privacy Notice: April 1, 2025.